Return & Exchange Policy

At Solbina, we want you to be fully satisfied with your purchase. If your order isn’t right, we make returns simple and supportive.

15-Day Free Return

Most items are eligible for a complimentary 15-day return period. During this time, you may return your order for any reason. A prepaid return label will be provided, and you can drop the parcel at a local return point. Once received in original condition, a full refund will be issued to your original payment method. Store credit is not available.

Extended 30-Day Coverage

We continue to support you beyond the initial 15 days. Returns are accepted up to 30 days from the date of delivery if your item is damaged, defective, or not as described. For damaged or defective items, please contact us with your order number and photographs of the issue. Our team will assist with a resolution, which may include a replacement or refund. Please note: change-of-mind returns are only available within the first 15 days.

Conditions

Returned items must be unused, in their original condition, and include all original packaging. A receipt or proof of purchase is required. Some items, such as clearance or final sale pieces, may not be eligible for return. Only one free return is available per order. Additional returns may require the customer to cover shipping costs.

Initiating a Return

To request a return, please contact us at support@solbina.com with your order number and the product(s) you wish to return. Our team will guide you through the process.