FAQ

About Solbina

What makes Solbina lighting unique?

Our lighting blends Japandi design, minimalism, and solar power technology (Sol Collection), creating a serene atmosphere that enhances any space with purpose and elegance.

How do your solar-powered lights work?

Our lights are equipped with an integrated solar panel that charges during the day and automatically illuminates at night. This provides an eco-friendly lighting solution without the need for wires or switches, offering a seamless and sustainable way to light your space.

How are Solbina lights controlled?

Solbina lights are controlled either by a switch or a remote, allowing you to easily turn them on and off whenever you need. No need for complicated setups — just a simple, convenient way to control your lighting.

What is Japandi design?

Japandi design is a harmonious blend of Japanese and Scandinavian aesthetics, focusing on minimalism, functionality, and natural beauty. It emphasizes simplicity, clean lines, and warmth, creating spaces that feel calm, comfortable, and intentional—values deeply reflected in Solbina’s products.

What is the mission of Solbina?

Our mission is to provide serene lighting solutions that enhance the atmosphere of any space. We aim to transform environments by creating lighting that invites calm and comfort, rooted in the Japandi design philosophy

Can I use Solbina solar lighting indoors?

Yes — our solar lights can be used indoors if they are exposed to sufficient light (such as near a sunny window) or charged outdoors and then brought inside.

Do you offer an indoor lighting range?

Not at the moment. Solbina’s current collection is designed for outdoor solar use, but we plan to expand into an indoor range in the future.

Shipping & Product Information

Do you ship internationally?

Yes, we ship internationally to the following regions:

  • Australia
  • United States
  • United Kingdom
  • Canada
  • France
  • Germany
  • Japan
  • South Korea
  • New Zealand
  • Singapore

How long does it take to process my order?

All Solbina orders are processed within 3–5 business days before being shipped. Once your order has been processed,

What are your shipping times?

  • Standard Shipping - delivers in approximately 1–2 weeks, with timing depending on your location.
  • Extended Shipping – Applies to certain regions and product types, typically arriving in 4 weeks to ensure safe and reliable delivery. For some items or locations, delivery may take longer than 4 weeks.

Do you offer free shipping?

Yes — all Solbina orders ship free of charge, no matter the region or order size. We believe serene lighting should arrive without unexpected costs.

Why are some products more expensive or unavailable in the U.S.?

Due to tariff restrictions, certain products may be priced higher or temporarily unavailable in the U.S. We appreciate your understanding and are committed to offering the best possible experience across all regions.

Will I have to pay extra for taxes or customs?

For Australian customers, GST is already included in your price. For international orders, additional customs duties or import taxes may apply depending on your country’s regulations. These are typically collected by your local customs office or shipping carrier upon delivery. We recommend checking your country’s import rules for high-value purchases to avoid surprises.

What is your return policy?

We offer a 30-day return policy. Most products include a complimentary 15-day free return service, allowing you to return your order for any reason with a prepaid label. Beyond 15 days, returns are accepted up to 30 days if the item is damaged, defective, or not as described.

How long will my Solbina lights last?

Our solar lights are built to last, with the solar panel having a lifespan of up to 40,000 hours. With proper care, they will provide you with many years of reliable illumination.

Can I use Solbina lights in all weather conditions?

Yes! Solbina lights are designed to withstand varied weather conditions, with weather-resistant materials and an IP rating of IP44 to IP65. However, extreme weather such as heavy snow or hail should be avoided to ensure longevity.

How should I care for my Solbina lights?

Regularly clean the solar panels with a soft cloth to ensure optimal sunlight absorption. Avoid using harsh chemicals, and periodically check for any debris or blockages to keep your lights functioning at their best.

Can I exchange my product if I change my mind?

Currently, we only accept returns, not exchanges. If you’d like to exchange a product, please return it within 30 days and place a new order for the desired item. Visit our Returns page for more details.

How do I track my order?

Once your order ships, we’ll send you a tracking number via email so you can monitor its progress. Because our products ship internationally, the tracking number may not appear immediately on certain products. It typically becomes active once your package reaches the destination country or a local carrier — usually around halfway through the expected shipping time. You can also track your order from your account page.

What is the warranty on Solbina products?

All Solbina products come with a 1-year warranty covering any manufacturing defects or issues affecting product functionality, with the exception of select entry-level products, which are covered by our 30-day return policy. For full details on warranty coverage, exclusions, and how to make a claim, please visit our Warranty page